Salesforce Service Cloud
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Complete customized Cloud-based customer service to manage from anywhere and anytime.
Improve Customer Satisfaction
Fast Track Service Requests
Monitor Team Productivity
Centralize Your Entire Customer Service
Improve Customer Satisfaction
Improve Customer Satisfaction
Fast Track Service Requests
Monitor Team Productivity
Centralize Your Entire Customer Service
Transform the Way Your Enterprise Handle Customer Support
Create a Central Dashboard
Create a Central Dashboard
Categorize Issues on Priority Levels
Respond to Tickets Faster
Manage the Work Orders
Create a Central Dashboard
Categorize Issues on Priority Levels
Respond to Tickets Faster
Manage the Work Orders
Benefits
Put Your Trust in Our Experience
2X Businesses have improved their customer support through us.
2X Businesses have improved their customer support through us.
Simplify Multi-Channel Support
Unified View of Customer Details
Empower Agents
Close Cases Faster
Improve Efficiencies
Built in the Cloud
Create a Customer-Centric Brand and Amplify Your Business
with Salesforce Service Cloud.
Provide an Exceptional Service to All Your Customer
We build solutions that empower agents with a perfect set of productivity tools that deliver smart, fast, and personalized customer service.
Help Your Customers at Every Touchpoint
Use Salesforce Service Cloud to completely automate and centralize your customer service.
Flexible & Scalable: Anywhere, Anytime, and Any Device
Allow users to automate their entire service processes, streamlining workflows, find the key topics, articles, and experts to support the agents.
You Are the Center of Our Universe- Our Customers
As a company committed to excellence, your success is our purpose.
The team was extremely invested during our project, committing multiple resources & time. CEPTES provided SEVERAL integrations for us: Twilio, SalesRabbit, Google Calendar Sync, Integromat, ZOHO, to name a few. We highly recommend them to companies who are looking for a team that can execute, innovate, and produces cost-saving implementations.
I have found Ceptes to be a highly organized and effective partner. Their knowledge base is extensive throughout the company's staff. Equally important is that their team has imagination. This is essential in finding the best and most cost effective solutions quickly. I expect our relationship with Ceptes to be a long and successful one.
I have worked with Ceptes for more than 2years to implement Application Upgrades, major and minor changes in our solution. All the team members are extremely technical & were able to meet aggressive timelines and very open to sharing the knowledge with me. I would HIGHLY recommend working with the Ceptes team for any potential future clients.
Team CEPTES is really a rock star, working with them was really a amazing experience, understanding the requirements & delivery was very smooth!! Integrating salesforce with different system was something unseen and easy with the team CEPTES.
The entire team at CEPTES was exceptional to work with on our recent Pardot Implementation Project. They provided clear timelines and conferred us with phenomenal practices to facilitate email deliverability. If your business needs this Marketing Automation Behemoth- Pardot, to thrive, and if you are anything less than a Pardot/Salesforce Wizard, CEPTES is the one for you!
Working Together to Create Successful Events Around the Globe
Partner with Us for Your Salesforce Service Needs
CEPTES is a global Salesforce service provider who accelerates the business value of your Salesforce investment through consultation, digitalization, and innovation.
